Welcome to My GT Cabs (Brand of GT WORLD SERVICE), Mumbai’s trusted name for premium and luxury cab hire services. Whether you need a luxury cab for airport transfer, corporate travel, events, sightseeing, VIP movement, or outstation trips, our goal is to provide you with a comfortable, reliable, and hassle-free travel experience.
To ensure smooth service for both customers and drivers, we follow a transparent set of Terms & Conditions. These guidelines help maintain fairness, safety, and high service standards throughout your journey.
By booking with My GT Cabs, you agree to the terms mentioned below. If you have any doubts, feel free to contact us at:
+91 9004919655
bookings.gtws@gmail.com
Terms and Conditions for Luxury Cab Hire in Mumbai
Clear, Fair & Transparent Ride Policies
We believe in complete transparency. The following general terms apply to all bookings made through My GT Cabs—whether online, over call, WhatsApp, or email.
1. Acceptance of Terms
Booking a cab with us indicates that you have read, understood, and agreed to these Terms & Conditions.
2. Service Availability
Our services are available across Mumbai, Navi Mumbai, Thane, and popular outstation routes.
3. Booking Confirmation
A booking is considered confirmed only when:
Customer shares complete travel details
We assign a vehicle & driver
Customer receives confirmation via call, WhatsApp, or email
4. Right to Refuse Service
My GT Cabs reserves the right to refuse bookings under the following conditions:
Unavailability of vehicles
Unclear or suspicious booking details
Behaviour that might risk driver safety
Incorrect identity or payment information
5. Age Requirement
The customer must be 18 years or older to book a cab.
6. Request for Special Requirements
Baby seat, luxury upgrades, music system preferences, and route customisation are subject to availability.
Booking Terms for Hiring a Luxury Cab in Mumbai
Smooth & Easy Booking Process
Booking a luxury cab with My GT Cabs is simple, but certain guidelines ensure fairness and punctuality.
1. Advance Reservation
Although we offer instant booking, luxury vehicles are subject to availability. Advance booking is recommended for:
Airport transfers
Wedding cars
VIP movement
Corporate events
Outstation luxury travel
2. Booking Details Required
To confirm your booking, we require:
Full name
Mobile number
Pickup & drop locations
Travel date and time
Type of cab required (Sedan/SUV/Luxury/XL)
Number of passengers
Special instructions (if any)
3. Waiting Charges
If the driver has to wait beyond the grace period (usually 15 minutes), waiting charges will apply as per the tariff.
4. No-Show Situations
If the customer does not board the cab within the scheduled time and does not respond to calls/messages, the booking will be marked as No-Show, and applicable charges will apply.
5. Change in Trip Plan
Changes like new destinations, extended hours, or route deviations may affect billing.
Payment Terms for Luxury Cab Services in Mumbai
Simple, Secure & Transparent Charging System
We follow a clear and fair payment policy to ensure convenience and trust.
1. Payment Methods Accepted
Cash
UPI (Google Pay, PhonePe, Paytm)
Bank transfer
Wallets
Online payment link
We do not store any sensitive payment details.
2. Advance Payment
For premium luxury cars or long-distance/outstation trips, a partial advance may be required to block the vehicle.
3. Extra Charges (if applicable)
Toll
Parking
State tax
Night charges (if applicable)
Driver food & accommodation (for long trips)
All extra charges will be informed to the customer beforehand.
4. Final Billing
The bill is calculated based on:
Kilometres travelled
Total hours
Waiting charges (if any)
Additional requests
Applicable taxes
There are no hidden charges, and the customer gets a detailed bill.
Customer Responsibilities for Hiring Luxury Cabs in Mumbai
Ensuring a Safe & Respectful Ride Experience
Customers also play an essential role in maintaining safety and quality standards.
1. Provide Accurate Information
Incorrect pickup or drop details may lead to delays or extra charges.
2. Behaviour in Vehicle
Customers are expected to behave respectfully and avoid:
Smoking inside the car
Consuming alcohol or illegal substances
Damaging the vehicle
Misbehaving with the driver
3. Safety Guidelines
Wear seatbelts at all times
Avoid distracting the driver
Follow COVID or hygiene guidelines (if applicable)
4. Luggage Limitations
Each cab type has a luggage capacity. Overloading may be refused for safety reasons.
5. Damage Charges
If any damage occurs due to customer negligence, repair charges will apply.
Driver Guidelines & Service Limitations for Luxury Cab Hire in Mumbai
Professional Drivers & Safe Operations
All My GT Cabs drivers are trained professionals, but certain rules must be followed.
Driver Etiquette
Drivers are required to:
Arrive on time
Drive safely and responsibly
Maintain vehicle cleanliness
Assist with luggage
Follow customer instructions (within safety limits)
Driver Safety First
Drivers may refuse:
Dangerous routes
Illegal activities
Over-speed demands
Overloading passengers
Ride Limitations
Some luxury vehicles may not be available for:
Off-road travel
Heavy luggage
Areas with safety concerns
Breakdown Assistance
If the vehicle breaks down unexpectedly:
We will arrange an alternative cab
Or provide a full/partial refund depending on the situation
1. Cancellation Policy
If the customer cancels the ride after driver arrival, cancellation charges apply. (A full Refund Policy can be written separately.)
2. Refund Processing
Refunds (if applicable) may take 2–7 business days.
3. Force Majeure
We are not responsible for delays due to:
Traffic jams
Weather conditions
Natural disasters
Strikes
Government restrictions
4. Emergency Situations
In emergencies, drivers may stop the ride to ensure customer or vehicle safety.
5. Use of Customer Information
We use personal details only for booking and verification. (Full Privacy Policy can be written separately.)
6. Modification of Terms
My GT Cabs may modify the terms anytime. Updated terms will be available on official communication channels.
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